Refund & Cancellation Policy

Last Updated: May 2026

At Little Sprouts Playhouse, we work hard to create a fun, clean, and memorable experience for every family. Because many of our events, memberships, and party reservations require staffing, scheduling, and preparation in advance, the following refund policies apply.

Open Play Admissions

Daily admission purchases are non-refundable once used.

If a family is unable to attend due to illness, emergency, or scheduling conflict, we may offer a play credit at management’s discretion.

Memberships

Memberships are billed on a recurring monthly basis and automatically renew unless canceled prior to the next billing date.

Membership charges are non-refundable once processed.

Memberships remain active through the end of the current billing period after cancellation.

Promotional or discounted membership offers may have additional terms or limitations.

Special Events & Ticketed Experiences

Tickets for special events, character visits, storytimes, and seasonal activities are generally non-refundable.

If you cannot attend a scheduled event, please contact us as soon as possible. When possible, we may offer:

• Transfer to another session

• Store credit

• Event credit for a future date

No-shows may forfeit the reservation without refund.

Birthday Parties

Party deposits and reservation payments secure exclusive time slots and staffing and are therefore non-refundable.

Parties may be rescheduled with reasonable advance notice, subject to availability.

Rescheduling requests made within 7 days of the event date may be subject to additional fees or limited availability.

If Little Sprouts Playhouse must cancel an event due to facility issues, severe weather, or unforeseen circumstances, customers will be offered either:

• A full refund, or

• The option to reschedule

Illness Policy

We kindly ask families not to visit when children or caregivers are experiencing fever, vomiting, contagious illness, or other symptoms that may impact other guests.

If illness affects a scheduled event or reservation, please contact us as early as possible and we will do our best to accommodate reasonable rescheduling requests.

Weather & Emergency Closures

Refunds are not automatically issued for weather-related concerns unless Little Sprouts Playhouse officially closes the facility.

If we close due to severe weather or emergency circumstances, affected reservations may receive:

• Rescheduling options

• Account credit

• Refund consideration depending on the situation

Chargebacks & Payment Disputes

Customers agree to contact Little Sprouts Playhouse directly to resolve billing concerns before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in suspension of memberships or future booking privileges.

Contact Us

If you have questions about this policy or need assistance with a reservation, please contact us:

Little Sprouts Playhouse
contact@littlesproutsplayhouseoh.com

419-709-8600